Privacy Policy

This Privacy Policy explains how Belancia collects, uses, and protects personal information when you use our website and SaaS product.

Information We Collect

• Personal information: name, email, phone number, billing & company address.
• Payment information: payments are processed via third-party gateways; we do not store full card numbers.
• Usage information: account activity, IP addresses, timestamps, and performance metrics.

How We Use Information

• To provide, operate, and improve the SaaS product.
• To process billing, manage subscriptions, and detect fraud.
• To send administrative notices and product updates.

Data Security

We use industry-standard measures such as HTTPS, access controls, and encrypted backups to protect data. Access is limited to authorized personnel only.

Your Rights

You can request access, correction, or deletion of your personal data. To exercise your rights, contact support@belancia.com.

Third-Party Processors

We may share necessary data with third parties (payment gateways, analytics providers, and hosting providers) to deliver our service. These providers are contractually required to protect your data.

Last updated: October 11, 2025

Refund & Return Policy

Our product is a cloud-based software (SaaS). There are no physical products or shipments. This policy governs refunds and cancellations.

Refund Eligibility

• New customers may request a full refund within 7 days of the initial purchase.
• Refund requests must be submitted to support@belancia.com with the reason and order details.

Non-Refundable Items

• Renewal charges and prorated billing for past periods.
• Charges for professional services or customization that were completed.
• Accounts suspended for fraud or Terms violations.

Cancellation

You can cancel subscriptions anytime from the dashboard. After cancellation, access to the paid features remains until the end of the current billing period.

Last updated: October 11, 2025

Service Delivery Policy

Because our product is a digital SaaS application, there is no physical shipping. This section explains activation, access, and support.

Activation

Accounts are activated automatically within minutes after successful payment. You will receive a confirmation email with login instructions.

Access

Access is available via any modern web browser. If you cannot log in, contact support for immediate assistance.

Uptime & Maintenance

We aim to provide reliable service. Scheduled maintenance windows are announced in advance. We are not liable for short planned downtime but will communicate estimated windows where possible.

Support

Support is available via email and phone during business hours. For priority or enterprise support options, contact your account manager.

Last updated: October 11, 2025

Terms & Conditions

These Terms & Conditions govern your use of Belancia’s website and SaaS product.

1. Acceptance

By using the service you agree to these terms. If you do not agree, do not use the service.

2. Accounts

You are responsible for keeping your account credentials confidential. Unauthorized access must be reported immediately.

3. Subscriptions & Payments

Subscriptions are billed as selected (monthly or annual). Failed payments may suspend access until payment is resolved.

4. Refunds & Cancellations

Refunds follow the Refund Policy. Cancellation will not automatically delete your data; contact support if you require data removal.

5. Intellectual Property

All software and content are owned by Belancia. You are granted a limited license to use the product as permitted by your subscription.

6. Liability

We are not liable for indirect losses, business interruption, or data loss beyond the limits set in these terms.

7. Governing Law

These terms are governed by the laws of Pakistan.

Last updated: October 11, 2025

Products & Services

Although Belancia is a single SaaS product, we offer multiple plans and feature modules. Each listing below is presented as a distinct offering for clarity and payment gateway compliance.

Pricing & Checkout

Each plan has its own SKU that can be added to the payment gateway. For one-click checkout link generation or PayFast integration instructions, contact your developer or support.